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Navigating Change: How to Break the Deadly 'Cycle of Mutual Dismissal'
Ditch the Script! How Customer Service Agents Lead with the Heart
Ditch the Script—and Transform Customer Experience
Competition from the Inside Out
The Keys to Successful Change
Organizational Effectiveness Study
Dealing with Resistance, Stubbornness, and the Selfishly Motivated: How to Influence 'Unreasonable' People
Fit-For-Purpose Metrics
Want Collaboration? Accept - and Actively Manage - Conflict
The Future of Work: Winning With a Flexible Workforce
Maximizing Execution and Innovation in a Matrixed Organization
The Influential Leader: Making a Matrix Work
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