Vantage Partners Collaboration, Influence & Stakeholder Alignment

Lost in the Matrix Organization: How Complexity Impedes Execution and Innovation

The matrix is now the predominant design for organizations of all sizes, Vantage Partners’ 2013-2018 Organizational Effectiveness Study finds. In the matrix, complexity can foster conflict, engender frustration, and lead to slow and low-quality decision-making. Bedeviled by competing goals and ambiguous reporting structures, people struggle to work with others whose help and support they need, but who receive conflicting direction from above. Nonetheless, market leaders still succeed amidst complexity—by transforming differences from a liability to an engine of learning and innovation. […]