Playbook for Improving Troubled Outsourcing Relationships

Sara Enlow and Joseph Bubman

Managing complex outsourcing relationships has never been easy — in a 2010 Vantage Partners survey, 71% of customer and service provider respondents said they tend to face challenges within a year of contract signing. Half also said the issues in their outsourcing engagement still needed to be addressed, and unfortunately, ineffective resolution of those issues resulted, on average, in a 29% loss of annual contract value.

The Vantage Playbook for Improving Troubled Outsourcing Relationships offers practical step-by-step advice on how you and your organization can work with your customer or service provider to address the common challenges you and other practitioners face in your outsourcing arrangements.